Di Vapor Privacy Policy

Welcome and thank you for your interest in browsing or buying from Di Vapor. We are a specialist in luxury bathroom products as well as spare parts. This Privacy Policy relates to the Di Vapor website (https://www.divapor.com), purchases, as well as email and telephone communication with Di Vapor.

The privacy and handling of your personal data is important to Di Vapor. This Privacy Policy outlines in a clear and concise way how any information that is collected by Di Vapor is used. Please read through this Privacy Policy and contact Di Vapor if you have any further questions.

Who we are?

Di Vapor is only a data controller. This means that we do not give any of your personal information to any other party. Your information is used to process your purchase or enquiry and provide you with the latest offers and promotions from Di Vapor. You can contact our data controller through the contact form with any further questions.

What information do we collect?

We collect information from you in several different ways. This could be via email, telephone or through the Di Vapor website.

Purchases

When making a purchase from Di Vapor we will collect: Your company name, personal name, email address, telephone number, date and time of the purchase and your full postal/invoice address. The financial processor will also store the card name, amount paid, transaction date and last 4 digits of your card details for processing and fraud purposes. No financial card data is stored by Di Vapor. Any necessary financial data is processed and stored by PayPal, who processes our card payments.

Enquiries

When you contact Di Vapor for help or assistance through our website we will store the information you provide including: time and date of enquiry, your name, email address, contact number, referring website page along with the details of your enquiry.

Stock Notifications

If you contact Di Vapor with a request to inform you when an item comes back into stock we will store the following information: The date and time of your request, name, email and telephone number.

Brochure Requests

If you request a brochure from Di Vapor we will store: the date and time of the request, your name, address, email address, telephone number and where you heard about Di Vapor.

Website Cookies

This allows us to remember you and your shopping basket choices. Google also stores analytical data about how you browse the Di Vapor website along with browser settings. For more information please see the cookies and technologies section at the bottom of the page.

How do we use personal information?

We will use the data that you supply to us for the following purposes:

To deliver your goods and/or services to you and contact you with any order issues.
Process any after service, warranty or administrational queries.
Making improvements to the Di Vapor website by understanding user browsing habits. The data used will be in an aggregated anonymised format from Google analytics.
We may use your information to create an account or for administrational purposes.
To inform you of about Di Vapor offers, products and services and our latest promotions. You are free to easily notify us if you do not wish to receive any marketing information.
To manage your credit account (if applicable) and carry out credit checks.
To use your purchase history to offer you special promotions.
Legal obligations (e.g. prevention of fraud).
Internal research and development purposes.

Access, Correction and Deletion of Data?

The personal information that Di Vapor stores is provided directly by you to respond to your enquiry or fulfil your order. This data is retained to help us with after service support or queries. The information is also required for accounting and book keeping purposes. If you would like to delete, update or amend any of your personal data then please contact us directly through our contact form and we can help you do this.

If you would like to be removed from our email list, then this can be easily done by clicking the link in any marketing email you have received.

When do we share personal data?

Di Vapor may from time to time send you our own literature but do not sell, pass on or disclose our customers details to any third party. Your personal data is only used to fulfil your order, respond to your enquiries or keep you informed about the latest products or promotions from Di Vapor.

If you have consented to do so then Di Vapor may share customer data with third parties to perform services on your behalf.

Where do we store and process personal data?

Your personal data will be stored on the Di Vapor servers that are located within the United Kingdom. Your data will be processed in line with this Privacy Policy and any applicable laws of the United Kingdom.

How do we secure personal data?

To help keep your data secure we use the following measures:

We backup all personal data stored in our databased daily.
To maintain business continuity and in the case of disaster recovery we keep our website and systems backed up.
Personal data is not accessible to any other party and can only be accessed by authorised Di Vapor staff.

How long do we keep your personal data for?

Di Vapor will retain data for no longer than reasonably necessary. Regarding purchase information, Di Vapor will retain this information to help us deal with future warranty claims and for re-ordering of the same item again. With respect to enquiries received through the website, stock notification requests and brochure requests - this data will be deleted from our server databases after 1 year via an automated website script. Website cookies will expire after 1 year.

Your rights in relation to personal data

We respect your right to control, delete and update your personal data. If you would like to update or delete the personal information we hold for you then please contact Di Vapor using the contact form and inform us of your request. We will do our utmost to accommodate your requests unless we are required to retain information by law.

How to contact us?

If you have any questions regarding your personal data or would like to know what data we hold then please contact us using the following page: https://www.divapor.com/contact.php. If you would like to send a letter then please see our postal address on our terms and conditions page: https://www.divapor.com/divapor-terms.php.

Use of cookies and other technologies

The Di Vapor website uses cookies to help improve your browsing experience. Di Vapor uses cookies to help you stay logged into our website, remember your shopping basket choices and facilitate a successful transaction.

Cookies are also used for analytics and performance by Google Analytics. This enables Di Vapor to understand our user preferences and browsing habits and improve the website and shopping experience. For more information about Google Analytics please visit: https://support.google.com/analytics/answer/6004245

Marketing cookies are used to help tailor adverts that you may be interested in when browsing Di Vapor or other websites. These are controlled and operated by Google, Facebook and Twitter.

You can stop cookies being stored on your computer at any time by changing your internet browser settings. However, please note that some functionality may be lost if you so choose.

Linking to other websites / third party content

Please note that any links to other websites or resources from the Di Vapor website does not constitute any endorsement or responsibility for the content or information on that external website.